FAQ

The visit lasts around 2 hours, depending on your taste for art and for exploring the temporary exhibitions and permanent collections.

You do not need to book general admission tickets. However, booking via the online ticketing service is required for guided tours and certain workshops and events.

Tickets or items purchased in the shop cannot be refunded.

Yes, your entry ticket gives you access to the whole museum. There are no separate tickets for the different exhibitions.

Admission is free for visitors under the age of 18.

Yes, as long as you don’t use the flash. Feel free to share your photos on social media and tag the museum: @museepontaven.

Suitcases are not permitted in the exhibition rooms; a cloakroom is available.

Yes, the ticket is valid for the whole day of purchase. You will need to show it at the ticket office to re-enter the museum.

Yes, you’re welcome to draw as long as you only use pencil and take care not to touch the works.

Yes, the museum also has buggies/strollers available for visitors to borrow during their visit.

The museum systematically offers a family trail to visit its temporary exhibition.

There is no designated picnic area, but you can sit at the harbour or in the Bois d’Amour. There are also many restaurants in the town.

Animals are not permitted in the museum, with the exception of guide dogs and assistance dogs.

Please see the “Getting to the museum” page for all the information you need on access and parking.