The visit lasts around 2 hours, depending on your taste for art and for exploring the temporary exhibitions and permanent collections.
FAQ
Frequently ask questions
In this section you will find the questions most frequently asked by our visitors and those interested in visiting the museum.
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How long does the visit last?
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Do I need to book in advance?
You do not need to book general admission tickets. However, booking via the online ticketing service is required for guided tours and certain workshops and events.
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Can I get a refund for a ticket or an item purchased in the museum shop?
Tickets or items purchased in the shop cannot be refunded.
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Can I access the whole museum with my ticket?
Yes, your entry ticket gives you access to the whole museum. There are no separate tickets for the different exhibitions.
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Do I have to pay for my child’s ticket?
Admission is free for visitors under the age of 18.
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Am I allowed to take photos during my visit?
Yes, as long as you don’t use the flash. Feel free to share your photos on social media and tag the museum: @museepontaven.
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Can I bring a suitcase?
Suitcases are not permitted in the exhibition rooms; a cloakroom is available.
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Can I leave the museum and return the same day with my ticket?
Yes, the ticket is valid for the whole day of purchase. You will need to show it at the ticket office to re-enter the museum.
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Am I allowed to draw in the exhibition rooms?
Yes, you’re welcome to draw as long as you only use pencil and take care not to touch the works.
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Are buggies/strollers allowed in the museum?
Yes, the museum also has buggies/strollers available for visitors to borrow during their visit.
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What is on offer for family visits?
The museum systematically offers a family trail to visit its temporary exhibition.
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Where can groups have lunch?
There is no designated picnic area, but you can sit at the harbour or in the Bois d’Amour. There are also many restaurants in the town.
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Are dogs allowed in the museum?
Animals are not permitted in the museum, with the exception of guide dogs and assistance dogs.
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Are there car parks near the museum?
Please see the “Getting to the museum” page for all the information you need on access and parking.